Able Express Courier Services Review to Work for Them
I had an gild
I had an order - perishable for delivery. DHL email scheduled at 1005 - 1030 on Saturday. Hasn't turned upwardly. This is the tertiary time of failure. Had to get refund from supplier. Tracking the parcel just stopped mid round. Still shows it is out for deliver. Awful service!
Reply from DHL Limited United kingdom of great britain and northern ireland
Beloved Ian,
Thank you for taking the fourth dimension to get out a review.
I'm ever so lamentable to hear about the problems which have occurred during this process. All the same I can confirm the reference y'all've provided in the relevant field isn't one of our DHL Limited tracking numbers.
This shipment has been sent with DHL Parcel Britain which is a different division of DHL to ourselves here at DHL Express. Unfortunately every bit we don't have access to their systems, I won't be able to help you any further I'thousand afraid.
I can just suggest you to attain out to DHL Parcel UK so they can look into this result further for you. Hopefully the affair tin can be seen to as soon as possible.
Kind regards,
Amrick
Delivered to the wrong address
Delivered to the wrong address. Package had right address clearly displayed, but delivered to similar address ….. Road, instead of …….Park! Fortunately the person who received the delivery brought the package circular.
Respond from DHL Express United kingdom
Love Michelle Stoneley,
Thank you for taking the fourth dimension to exit a review.
I'd like to extend my sincerest apologies for the level of service yous've received on this occasion. Feedback will be passed onto the relevant departments so we can avert this upshot being repeated in the future.
I do hope you tin accept my deepest apologies for this experience you've had. However on a more positive note, I'm glad to hear the detail has now reached your possession.
Kind regards,
Amrick
NEVER DELIVERS ON Fourth dimension OR As ADVERTISED
iii Deliveries this yr, all failed to deliver every bit advertised/promised.
Filibuster in processing from depot, every time.
Waited in on solar day of deliveries, followed the online tracking, didn't plow up.
Driver just pushed a "sorry we missed y'all" card through the door on one occasion while we were continuing in the hall, didn't knock!?
Submitted a request for complaint details to DHL, they never responded.
Poor to say the least. Items did plow up and undamaged however, time wasters.
Reply from DHL Limited U.k.
Dearest Louis,
Thank you for taking the time to leave a review.
I'm ever and then sorry to hear about the issues which have occurred during this process. However I can confirm the reference you've provided in the relevant field isn't i of our DHL Express tracking numbers.
This shipment has been sent with DHL Parcel United kingdom which is a different division of DHL to ourselves here at DHL Express. Unfortunately as we don't have access to their systems, I won't exist able to assist yous whatsoever further I'm agape.
I can simply propose you to achieve out to DHL Parcel UK and then they can expect into this consequence further for you lot. Hopefully the matter tin can be seen to equally soon as possible.
Kind regards,
Amrick
Packet not collected since 4 days !!!!!
Ordered DHL service via Parcel2Go site , parcel delivered at drop off point on April 11 (9:20am) , no pickup still past end of April 14 (Thu) . No update and commitment ...gotta miss Easter gifting for family ......very unreliable service and poor service coordination with Parcel2Go
Reply from DHL Express UK
Dear KKM,
Thank you lot for taking the time to go out a review.
I'm ever so sorry to hear virtually the bug which have occurred during this process. However I can confirm the reference you've provided in the relevant field isn't one of our DHL Limited tracking numbers.
This shipment has been sent with DHL Parcel UK which is a different segmentation of DHL to ourselves hither at DHL Express. Unfortunately as we don't have access to their systems, I won't be able to assist you whatever further I'm agape.
I tin only advise y'all to accomplish out to DHL Packet Britain so they can look into this issue further for you. Hopefully the affair tin can be seen to every bit soon as possible.
Kind regards,
Amrick
Take responsibility DHL
Why on globe do dhl keep messaging me request me to release them from any responsibility of getting my parcel hither in one slice or here at all! Do your job properly for one time and deliver my bundle on fourth dimension and undamaged!🤬 unfortunately I didn't know this seller was using dhl. Otherwise I would have bought it elsewhere. I've no uncertainty I'll get a "we're so sorry" message🤨.they're not deplorable nearly anything! Their own staff say the firms a joke when you accept gone and got your own parcel from the depot because they tin can't simply deliver it on time. And then ****please take this as I exercise not and will not authorise A no signature no contact commitment and I definitely will not surrender my rights to claim off you if y'all erect it up!****
Respond from DHL Express Uk
Beloved Lee Holdsworth,
Thank yous for taking the fourth dimension to exit a review.
I'one thousand ever and then sorry you experience this fashion about our service and even more then for any inconvenience which has occurred. However I can encounter the estimated commitment date was set for the 19th and the item has at present been delivered on the estimated commitment date.
If there take been any further issues with this item, please email me straight via (ukcustomer.focus@dhl.com) stating *Trust Pilot* in the field of study bar and I volition be more than happy to help.
Kind regards,
Amrick
Liars & cheats
Utterly appalling service- broke the 1st parcel & then had the audacity to say it was refused when they never came to the door- complained to supplier who arranged a replacement to be delivered today - well despite having a confirmation e-mail to confirm delivery between 1pm & 2pm- another NO Testify 7 probably more lies & excuses- USELESS
Respond from DHL Limited U.k.
Honey Ally MacDonald,
Cheers for taking the time to leave a review.
Apologies for the complications which have taken place during this delivery. Although, I can confirm the reference you lot've stated in the relevant field isn't one of our DHL Limited tracking numbers.
This particular has been sent with DHL Parcel UK which is a different division of DHL to ourselves here at DHL Express. As nosotros don't have access to their systems, I won't exist able to help you any further with this commitment I'm afraid.
I can simply advise you to reach out to DHL Bundle UK then they can help you lot further with this affair. Hopefully the issue can be seen to as shortly as possible.
Kind regards,
Amrick
Working on the front of my house for…
Working on the front of my house for two days, delivery driver says was unable to gain access to my address.
Clearly non at the right address as I also have cctv .
Still waiting on second twenty-four hour period says out for delivery simply now it's nearly 6 o'clock. Suppose I'll get some other email proverb nobody was in . Terrible service
Reply from DHL Express Uk
Dear Lee Wheatley,
Give thanks y'all for taking the time to leave a review.
I'm terribly sorry to hear about this feel you've had regarding this delivery. However as you've not stated whatsoever references in the relevant field I've non been able to admission whatever of the shipment data I'm afraid.
Please email the tracking number over to (ukcustomer.focus@dhl.com) stating *Trust Airplane pilot* in the subject bar so I tin can help y'all farther.
Kind regards,
Amrick
Terrible service
Terrible. First said the items were also big to bring on solar day nominated as it wouldn't fit in a van! Information technology was a bed side table?!. No communication to let me know it wasn't coming. Second day delivery comes and they dump information technology on the street and say I signed for it. Terrible service, poor communication and lack accountability.
Reply from DHL Limited Britain
Dear SS,
Thanks for taking the time to leave a review.
Apologies for the complications which have taken identify during this delivery. Although, I tin confirm the reference you've stated in the relevant field isn't i of our DHL Express tracking numbers.
This item has been sent with DHL Parcel UK which is a different division of DHL to ourselves hither at DHL Express. As we don't take access to their systems, I won't be able to help you whatever further with this delivery I'thousand afraid.
I tin can only propose you to achieve out to DHL Packet United kingdom of great britain and northern ireland so they can help you further with this matter. Hopefully the issue can exist seen to as soon as possible.
Kind regards,
Amrick
Absolutely awful
Absolutely atrocious. For two days running my parcel has been out for delivery and then, with no attempt fabricated at delivery, taken back to the depot with the driver proverb it was "out of fourth dimension". This is at present the 3rd day that it has supposedly been out for delivery. The one hour time slot I was given concluded over 2 hours ago and still I wait. I've contacted "Client Services" twice and get zippo more than that a 6 give-and-take judgement with no explanation (probably automated). So poor on all fronts.
Reply from DHL Express United kingdom of great britain and northern ireland
Dear CiCi Santiago,
Give thanks y'all for taking the fourth dimension to leave a review.
I'm ever then lamentable to hear virtually the issues which have occurred during this procedure. Withal I tin can confirm the reference you've provided in the relevant field isn't one of our DHL Express tracking numbers.
This shipment has been sent with DHL Packet UK which is a unlike segmentation of DHL to ourselves here at DHL Limited. Unfortunately as we don't accept access to their systems, I won't exist able to aid y'all any further I'm afraid.
I tin only advise you to achieve out to DHL Parcel U.k. so they can look into this upshot further for you lot. Hopefully the thing can be seen to as soon as possible.
Kind regards,
Amrick
If could requite no stars I would
If could give no stars I would! Paid extra to get my bundle yesterday which is when I needed it and still waiting on it. I shall now not buy from anyone who uses this courier they are so bad
Reply from DHL Express UK
Dear Sharon,
Thank you lot for taking the fourth dimension to leave a review.
I am terribly sorry to hear about the issues y'all have experienced with your delivery. I sympathise the frustration caused by a delay and I apologise sincerely for any inconvenience this has caused.
If you keep to monitor your shipment online at world wide web.dhl.co.uk you lot will receive regular updates equally presently as they go available.
Kind regards, Alex
DHL Uk…
Ordered from Italy using DHL Express side by side day, went from Turin to East Midlands in less than seven hours, unbelievably quick. However once the ineptitude of DHL United kingdom gets involved it turns out they sent the package to the incorrect commitment role (Liverpool instead of Birmingham) so now I volition receive my package subsequently Easter. Brilliant work DHL Italy, but your efficiency is messed up by the never catastrophe cock-ups that DHL UK seem to commit.
Reply from DHL Express Uk
Dear Michael,
Thank you for taking the time to leave a review.
I am terribly sorry to hear about the delay with your shipment. I completely sympathize your frustration and have passed your comments along so that nosotros can ensure that the service we provide is at the highest level possible.
I apologise again sincerely for the inconvenience caused.
Kind regards, Alex
I ordered a telephone on 48 hrs delivery…
I ordered a phone on 48 hrs commitment was to be delivered today but instead was delayed I am a courier and I have ordered a phone and needed it today
Tracking said nerveless yesterday at x.07am but by 06.59 today information technology's delayed with delivery estimate tomorrow which is of course Good Friday
On top of that try and talk to the company information technology's incommunicable
Answer from DHL Express UK
Beloved Denis,
Thank you for for taking the time to leave a review.
I'thou clumsily pitiful to hear nearly this delivery experience you've had. However I tin can ostend the reference yous've stated in the relevant field isn't one of our DHL Express tracking numbers.
This shipment has been sent with DHL Parcel Britain which is a different division of DHL to ourselves. Unfortunately equally we don't have access to their systems, I won't exist able to assist you any further with this matter I'm afraid.
I can only advise yous to accomplish out to DHL Parcel UK and then they can help you further with this issue.
Kind regards, Alex
graet service ten/10
graet service 10/x . This company has delivered to me many times .you could set your watch past them .
If only I could award minus stars.
If only I could award minus stars.
DHL must correspond Driving Home Lies.
Constantly, over the concluding 6 years, DHL have failed to deliver to my address, on the day they were contracted to, and e'er the same old lies, by mode of an excuse,
"failed to get admission equally no-one domicile", blazon thing.
Absolute lies, every bit we are retired, and are at home on EVERY solar day that nosotros are expecting a commitment.
USE ANY OTHER DELIVERY Company. Practise Not Utilize DHL.
Reply from DHL Express Great britain
Beloved Graham,
Give thanks y'all for taking the fourth dimension to leave a review.
I am terribly pitiful to hear near the issues you accept experienced with your DHL Express deliveries. If yous could please email the states at ukcustomer.focus@dhl.com with your tracking number in the subject line we will be able to pass this feedback forth and ensure that the service we provide is of the highest standard.
I apologise once more for the inconvenience you have experienced.
Kind regards, Alex
What's the betoken of requesting a pm delivery slot?
What's the point of requesting a pm commitment slot?
The original delivery would take been while I was at piece of work, nobody would be there to take it in. I requested a pm delivery on a day I would be off. it was delivered in the morning, had he arrived 10 mins subsequently I would have been out.
Respond from DHL Express Great britain
Honey John,
Thanks for contacting DHL Limited.
I am very sorry to hear almost the complication with your delivery. You are able to asking a PM delivery time merely unfortunately we are not able to guarantee this on an shipment that was sent with an all twenty-four hour period delivery service.
I apologise again sincerely for the inconvenience caused but am glad to see that you have received your shipment.
Kind regards, Alex
Non even close with a wrong delivery
You lot would think that DHL could read a delivery label and resist the temptation to evangelize to a village four miles away with a totally different name - simply because it has a postcode which is nearly - but not absolutely - the aforementioned. But no. Recognised the door in the delivery photo from previous, similar misdeliveries past Yodel and so drove over to collect and apologise (again) to the householder there. DHL now on my list of couriers who I specify to online sellers not to use as a condition of my gild. Why should this be necessary? It tarnishes the reputation of the online seller. At least this seller was decent and refunded me the delivery accuse.
PS The response from DHL below simply cannot be true. The address on the bundle label (waybill) was our correct address WITH THE CORRECT VILLAGE AND POSTCODE, and then the assertion that it was delivered to the address supplied by the seller CANNOT Be CORRECT. DHL should look at the label! Someone had fifty-fifty written the correct postcode on information technology in biro - though at that place had been some picayune with the concluding, crucial letter.
If DHL care to place to me the proper noun of the person at the sellers who confirmed they had delivered to the right accost, I am happy to take information technology up withe the seller. If DHL refuse to do that, information technology ways I cannot check DHL's exclamation.
However, my seller is now following this up with their DHL account manager, so if DHL'south reply contains an 'inaccuracy', that should become evident. I have forwarded to my seller a photograph of the waybill on the package, which puts the matter beyond whatever possible dubiousness.
It'southward not the original mistake (deeply irritating as that was) so much as posting a response hither which appears to be inaccurate. I have told my children the same affair, in slightly different language! Who enjoys being fobbed off?
Respond from DHL Express U.k.
Dear JPTH,
Thanks for taking the fourth dimension to leave a review.
I am terribly sorry to hear about the result that was experienced with your shipment. I have checked the shipment in question and can see that an investigation has been completed with the seller confirming that the address the shipment was delivered to was the address that the seller provided to DHL Limited.
I apologise sincerely for any confusion or inconvenience you have experienced.
Kind regards, Alex
Quack, incompetent or what?
DHL claimed to take delivered a bundle to me (US to UK). They never came anywhere near my address on the appointment/time claimed. Appurtenances non delivered and at present information technology'due south 4 days subsequently they said they delivered.
Fortunately sender has refunded me - could that be considering they know what DHL are like?
Reply from DHL Express Britain
Dearest Josef,
Cheers for taking the time to leave a review.
I am terribly sorry to hear that y'all never received your shipment. Unfortunately the tracking number you provided in your reference is not for a DHL Express shipment then I am unable to look into this for you.
If you are able to email us at ukcustomer.focus@dhl.com with more than information virtually the shipment nosotros can laissez passer this feedback forth to ensure that it goes to the correct place.
Kind regards, Alex
Worst client care service ever…
Worst customer intendance service ever experienced, received an email with no collection barcode hence have not been able to collect my packet for days.
Been told by customer care to wait 72 hours to receive a new code.
Nonetheless waiting for the code.
Appalling service and zippo help or emphaty from the customer care squad.Practise Non Apply this company.
Reply from DHL Express United kingdom
Dear Gabriele Chi,
Thank you for taking the time to leave a review.
Apologies for all of the complications which accept arisen and even more so that the shipment hasn't notwithstanding reached your possession. Unfortunately as you've not stated whatever references in the relevant field I tin't attain any of the shipment details I'm afraid.
Please electronic mail the tracking number to (ukcustomer.focus@dhl.com) stating *Trust Pilot* in the subject bar and so I can assist yous farther.
Kind regards,
Amrick
Non adept for business, they don't respect HMRC guidance and will send your package back
My Packet was sent back with the alibi that cutllery is non immune in the country. I spoke with HMRC and they confirmed that information technology is allowed. DhL is trying to make double coin on making me transport the parcel twice. I tried talking to them and telling that nosotros were moving some of our stuff and infant clothes, but nobody in this company seems to be helpful. I volition never ship anything with them once more and i hope that all the companies and individual reading this would non.
Reply from DHL Express UK
Dear Donald Merkuri,
Thanks for taking the time to get out a review.
I'd like to offering my deepest apologies for all of the inconvenience and confusion which has occurred up to this signal. Although, I tin can confirm the item was sent back as the sender hadn't provided the correct paperwork for the shipment, this was not due to the contents.
I tin capeesh how frustrating this must be, however I can simply advise you to contact the sender so this detail can be sent out to you again with all of the relevant paperwork which is required.
Kind regards,
Amrick
If at that place is whatsoever alternative, use it
If there is any alternative, take it. I have to use DHL Express to return items from online shopping (where I live, the article of clothing visitor immune no other alternative). I arranged drove, took a day off work and they failed to turn upwards. I tried to reschedule using the link in the confirmatory email, it wouldn't let me and took me to a page proverb 'order cannot exist rescheduled.' I emailed Customer services-my reference number wasn't recognised. I went to their online live chat-the first chat attempt, I provided all the details, then got the message "I oasis't heard from you for a while so I'll pass you lot back to the Digital Assistant for now" whilst I was actively sending them the information. I tried once more-this fourth dimension, at least I managed to have a chat with someone and non go kicked out. The main effect is that there are then many reference numbers-I take a waybill number, an online reference number, club number from the online shop, a returns reference number generated by the online shop and used past DHL Express, and a collection booking reference. Its extremely difficult to determine which of these are needed for what purpose, and its an extremely complex process to organise a return, needlessly so. Then far, I took a twenty-four hour period off work to expect for a collection that never arrived, and I've spent 2 hours this morning trying to sort this out. I've finally managed to reschedule the collection, but I accept no organized religion that it will happen. I stopped shopping with this particular online retailer ages agone, and now I've remembered why I did and then. This is an appalling company to deal with as an individual-maybe they are ok with their large corporate customers, just for us petty people-no, absolutely not.
Reply from DHL Express Great britain
Love Caroline Gannon,
Thank you for taking the time to get out a review.
I'one thousand awfully sorry to hear about the issues you've faced during this returns process. I tin assure you lot level of service you've received is far from an honest representation of our normal standards.
Please email me directly via (ukcustomer.focus@dhl.com) stating *Trust Pilot* in the field of study bar so I tin can assist you lot further with this matter.
Kind regards,
Amrick
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Source: https://uk.trustpilot.com/review/www.dhl.co.uk
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